I. Scope of Application

1. Applicability

These Terms and Conditions ("Terms") apply to all purchases of admission tickets ("Tickets") made through the BOOM EVENTS Ticket Sales Platform operated by:

KOMPASS Business Computing GmbH & Co. KG Schönbuchweg 4 71144 Steinenbronn Germany

("BOOM EVENTS").

2. Contracting Parties and Intermediary Role

BOOM EVENTS operates a technical ticketing and event management platform and acts as an intermediary between Ticket Purchasers and Event Organizers.

Unless expressly stated otherwise, BOOM EVENTS is not the organizer of the events offered through the platform.

The contract regarding attendance at an event is concluded exclusively between the Ticket Purchaser and the respective Event Organizer.

BOOM EVENTS provides the technical infrastructure and facilitates ticket sales on behalf of the respective Event Organizer.

Responsibility for organizing and conducting the event lies solely with the Event Organizer.

3. Organizer Terms

Event Organizers may establish additional terms, venue rules, admission policies or event-specific conditions.

To the extent such provisions relate exclusively to the performance and organization of the event, they shall take precedence over these Terms.

II. Customer Account

1. Registration

BOOM EVENTS may offer customers the opportunity to create a personal customer account.

There is no entitlement to the creation or continued availability of a customer account.

Customers must provide accurate, complete and up-to-date information during registration and promptly update such information when changes occur.

2. Login Credentials

Customers are responsible for keeping their login credentials confidential and secure.

Sharing account credentials with third parties is prohibited.

Customers are responsible for all activities conducted through their account to the extent such activities are attributable to them.

3. Unauthorized Use

Customers must immediately notify BOOM EVENTS if they suspect unauthorized access to or misuse of their account.

BOOM EVENTS may temporarily suspend customer accounts where there are reasonable grounds to suspect misuse or security risks.

4. Account Deletion

Customers may request deletion of their customer account at any time.

This shall not affect statutory retention obligations or the continued storage of data where required for contract fulfillment, legal defense or compliance with legal obligations.

III. Conclusion of Contract

1. Order Placement

The presentation of events and tickets on the platform does not constitute a binding offer.

By clicking the button labeled "Order with Obligation to Pay" or a comparable confirmation button, the customer submits a binding offer to purchase the selected tickets.

2. Acceptance

The purchase contract is concluded upon:

explicit acceptance of the order;

provision of the ticket;

or transmission of an order confirmation.

3. Availability

Tickets are offered subject to availability.

BOOM EVENTS and the respective Event Organizer reserve the right to reject orders in cases of technical errors, suspected misuse or violations of these Terms.

4. Ticket Limits

Event Organizers may limit the number of tickets that can be purchased by a single customer.

BOOM EVENTS may cancel orders that attempt to circumvent such limitations.

5. Reservations

Where BOOM EVENTS or the Event Organizer offers ticket reservations, a reservation alone does not create any entitlement to purchase a ticket.

Reserved tickets may be automatically released after expiration of the applicable reservation period.

IV. Prices and Payment

1. Prices

The prices displayed at the time of purchase shall apply.

The total purchase price may include:

Ticket Price

Advance Booking Fee

Service Fee

Payment Processing Fees (where legally permissible)

All applicable taxes are included unless otherwise stated.

2. Payment Methods

Available payment methods will be displayed during the checkout process.

BOOM EVENTS reserves the right to add, remove or restrict payment methods at any time.

3. Payment Due Date

The total purchase price becomes due immediately upon conclusion of the contract.

V. Electronic Tickets

1. Ticket Formats

Tickets are generally provided in electronic form.

This includes:

Mobile Tickets

PDF Tickets

Wallet Tickets

Other Digital Admission Credentials

2. Validity

Each ticket generally grants admission only once to the respective event.

Upon first successful use, the ticket becomes invalid.

3. Customer Responsibility

Customers are responsible for protecting their tickets from unauthorized access or misuse.

BOOM EVENTS shall not be liable for losses resulting from unauthorized use by third parties.

4. Tickets in Customer Accounts

Electronic tickets may additionally be made available through the customer account.

Customers are responsible for maintaining access to their account and ensuring the availability of their tickets.

5. Complimentary Tickets

Event Organizers may offer complimentary tickets or free admission tickets.

These Terms shall apply accordingly to complimentary tickets.

There is no entitlement to receive or use complimentary tickets.

The Event Organizer and/or BOOM EVENTS may cancel complimentary tickets for legitimate reasons, including technical errors, suspected misuse or violations of these Terms.

VI. Use and Transfer of Tickets

1. Prohibition of Commercial Resale

Commercial resale of tickets is prohibited unless expressly authorized by the Event Organizer.

2. Prohibited Uses

Tickets may not be used for:

Competitions

Promotional Activities

Commercial Giveaways

Advertising Campaigns

Other Commercial Purposes

unless expressly approved by the Event Organizer.

3. Consequences of Violations

Violations of these provisions may result in refusal of admission by the Event Organizer.

Further legal claims remain unaffected.

4. Ticket Transfers

Where BOOM EVENTS or the Event Organizer provides a technical mechanism for transferring tickets, such transfers may only occur in accordance with the applicable transfer rules.

There is no entitlement to transfer a ticket.

5. Personalized Tickets

Personalized tickets may be non-transferable or subject to special transfer conditions established by the Event Organizer.

VIa. Waiting Lists

1. Registration

For sold-out events, BOOM EVENTS or the Event Organizer may offer a waiting list function.

Registration on a waiting list does not create any entitlement to purchase tickets.

2. Ticket Allocation

If additional tickets become available, they may be offered at the discretion of the Event Organizer or according to the order of registration on the waiting list.

3. No Guarantee

BOOM EVENTS does not guarantee that registration on a waiting list will result in a ticket offer.

VII. Event Performance

1. Responsibility of the Event Organizer

The Event Organizer is solely responsible for:

Event Content

Venue Operations

Admission Policies

Security Measures

House Rules

Program Changes

Cast Changes

Artist Cancellations

Event Duration

2. Event Changes

The Event Organizer may make reasonable changes to the program, performers, schedule or venue where legally permissible.

3. Postponements

Where an event is postponed, the Event Organizer shall determine whether previously purchased tickets remain valid for the replacement date.

4. Event Cancellations

In the event of cancellation, refund rights shall be governed by applicable law and the policies of the respective Event Organizer.

BOOM EVENTS may facilitate the technical processing of refunds on behalf of the Event Organizer.

5. Refund Processing

Where refunds are processed through BOOM EVENTS, reimbursement shall generally be made using the original payment method.

6. Guest Lists

The Event Organizer may grant guest list access or other complimentary admission rights.

The allocation, modification or withdrawal of guest list privileges is solely the responsibility of the Event Organizer.

There is no entitlement to inclusion on or continued participation in a guest list.

BOOM EVENTS assumes no responsibility for guest list administration.

VIII. Right of Withdrawal

For the purchase of event tickets, no statutory right of withdrawal exists pursuant to Section 312g (2) No. 9 German Civil Code (BGB).

For other products or services where a right of withdrawal exists, the separate Withdrawal Policy shall apply.

IX. Liability

1. Unlimited Liability

BOOM EVENTS shall have unlimited liability:

for willful misconduct;

for gross negligence;

for injury to life, body or health;

under applicable product liability laws;

to the extent of any expressly assumed guarantee.

2. Material Contractual Obligations

In cases of ordinary negligence involving a breach of material contractual obligations, BOOM EVENTS shall only be liable for foreseeable damages typical for the contract.

3. Exclusion of Further Liability

Any further liability for ordinary negligence is excluded.

4. No Liability for Event Performance

BOOM EVENTS shall not be liable for:

Event Cancellation;

Event Postponement;

Program Changes;

Artist Cancellations;

Admission Decisions;

Security Measures;

Venue Restrictions;

Insolvency of the Event Organizer;

Deficiencies in Event Performance.

Responsibility for such matters lies solely with the respective Event Organizer.

5. Employees and Agents

Any limitation or exclusion of liability applicable to BOOM EVENTS shall also apply to its legal representatives, employees and agents.

X. Data Protection

Information regarding the processing of personal data can be found in the BOOM EVENTS Privacy Notice.

Order histories, tickets and personal data stored within customer accounts shall be processed in accordance with the Privacy Notice.

The current Privacy Notice is available on the BOOM EVENTS website.

XI. Online Dispute Resolution

The European Commission provides an Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr

BOOM EVENTS is neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.

XII. Final Provisions

1. Governing Law

These Terms shall be governed exclusively by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Mandatory consumer protection provisions applicable in the customer's country of residence remain unaffected.

2. Jurisdiction

Where the customer is a merchant, legal entity under public law or special fund under public law, the exclusive place of jurisdiction shall be Stuttgart, Germany.

3. Severability

Should any provision of these Terms be invalid or unenforceable, the remaining provisions shall remain unaffected.

The invalid provision shall be replaced by the applicable statutory provision or by a provision that most closely reflects the economic purpose of the invalid provision.

KOMPASS Business Computing GmbH & Co. KG Schönbuchweg 4 71144 Steinenbronn Germany

Email: service@kompass.software

Phone: +49 (0)7157 7055533